How To Order with adgiftsonline
Thank you for choosing adgiftsonline as your promotional merchandise partner, we’re delighted to have you on board. To ensure your order goes smoothly and that you are delighted with your products, we have put together these guidelines on how to confirm your order. If anything is unclear, please call us or email your account manager who will be able to help.
1. PLACING YOUR ORDER
Orders can be placed in two ways:
- By sending your purchase order to your dedicated account manager or sales@adgiftsonline.com
- By confirming your order in an email. To do this we need confirmation of your: delivery address, invoice address, accounts contact, deadline, quote reference along with your artwork (instructions for that in next step).
Please note that orders placed are subject to our Terms and Conditions and any cancellations for orders placed may incur a cancellation charge to cover work carried out on the order (such as picking the stock, creating artwork, or admin work).
2. PROVIDING YOUR ARTWORK
In an ideal world, your artwork should be supplied in it’s original vector format such as AI or EPS, with all fonts converted to outlines, and supplied with any colour references we would need such as Pantone or CMYK. If your artwork is too large to send by email then please send to us using WeTransfer
We understand that not everyone has a marketing department or the facilities to have the logo in the software we need. If this is the case please let us know as we are on hand to help. We have experienced team members who can help with your artwork, and if we are still struggling we can completely redraw your logo into the format we need at an approximate cost of £20-30.
3. MAKING YOUR PAYMENTS
If you are a new customer, once we have received your completed order form and artwork, we will send you a Proforma Invoice. Until you have had a few regular orders with us we require payment before we can begin your order. We accept payment by credit or debit card or BACS. If paying by BACs, please email us for confirmation of our bank details. If paying by card, please let us know and we can send you a secure payment link. Please note a charge of 1.5% applies on credit card payments.
4. ARTWORK PROOF APPROVAL
Once we have received payment, your order will progress to the next stage, and you will receive an artwork proof for your approval. We require approval promptly to ensure your delivery deadline, if you have one, is met. If approval is needed by a certain time to meet the deadline we will always let you know. A proof is to give you peace of mind to make sure everything is absolutely correct before printing and is also your opportunity to pick up on any potential errors that may have occurred such as spelling mistakes.
5. FOLLOWING UP
Once your artwork is approved we will follow your order through to delivery to make sure your order is delivered on time. Unless otherwise stated or requested, your order will be delivered on a standard delivery which is usually before 5:30pm. We will also confirm by email once the goods have despatched. Our last point of contact is usually an email just to ask you to fill in a quick review on our quality of goods and service, these reviews are great for staff morale and also help us improve on our service, so they are always greatly appreciated.
Thank you for your order!
